We pay ultimate attention to the shipping of our orders. All orders will be shipped by priority parcel. Delivery times may vary, depending of delivery address.
If you are located in Europe and for whatever reason you are not happy with your purchase, then you can always send it back to us and we will be happy to refund you. Shipping costs both ways are not refunded unless on approved beforehand by us (in case of warranty or wrong delivery).
Marieke Terpstra Kerkbuurt 45
1511 BB Oostzaan
All other returns need to be shipped to our Indonesian location:
Jl Melanting No 1 Umahbuluh 1
Canggu, Kuta utara 80361, Badung Bali
All orders are shipped by priority parcel
Our return policy is valid for 14 days. After this period we unfortunately can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email first at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent by email to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about your return.